Our goal is to make your ticket purchasing experience as simple and convenient as possible. We ask that you take a moment to review our ticket purchasing policies.
What is Live Nation Tickets®?
Live Nation Tickets® is an on-line ticketing service offered by Live Nation Worldwide, Inc. ("Live Nation") through which our clients choose to sell THEIR tickets.
Who are our Clients?
Live Nation Tickets' clients include, among others, event venues, sporting teams, artists, and promoters. Each client has its own individual policy regarding the sale of its tickets through Live Nation Tickets. Live Nation Tickets will always act in accordance with these policies.
Live Nation Ticket Club
In order to purchase tickets through the Live Nation Tickets website, you must be a member of the Live Nation ticket club. Membership is free and is obtained when you submit your name and email address on the registration page located at [http://event.livenationtickets.com/next/online/register07.jsp?]. Please see our Privacy Policy [www.LiveNation.com/company/getPrivacy] for details about how this information may be used.
Methods of Payment
Live Nation Tickets accepts the following methods of payment for ticket purchases: MasterCard, Visa, American Express, and Discover. We will update this policy as other methods of payment become available.
Pricing, Availability and Purchase Confirmation
The Live Nation Tickets software will always select the best possible seat location, as determined solely by our clients, available at the time you make your selection. Each event venue is charged with deciding in which order seats in such venue will be sold. Live Nation Tickets' distribution points access the same ticketing system and inventory via the Internet and tickets for popular events with a high demand may sell more quickly than tickets for less popular events. At times, additional tickets may become available to an event while tickets for that event are already on sale. In these instances, where asked to do so by its clients, Live Nation Tickets will make these additional tickets available to you; however Live Nation Tickets does not control this inventory or its availability.
If you do not receive a confirmation number for your ticket order (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility as the customer to confirm with Live Nation Tickets' Customer Support Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Live Nation Tickets will not be responsible for losses (monetary or otherwise) if you fail to receive order confirmation and do not contact Live Nation Tickets to resolve the issue.
By clicking the "Purchase" button, you affirmatively agree to abide by Live Nation Tickets' policies as outlined in this document.
Convenience Charges
Live Nation Tickets assesses a service charge on each ticket purchased for each event.
Delivery of Tickets and Will Call
If you have selected delivery through the U.S. Postal Service, you should receive your tickets no later than 48 hours prior to the event. If you have selected an express delivery option, the delivery period may vary by event but should generally be delivered to you no less than 2 business days from the date of your order. If you have not received your tickets within 72 hours of the particular event, please contact our customer service department at (800) 431-3462 Monday-Saturday from 10AM-5PM ET. For some events and for an additional fee, Live Nation Tickets ships tickets via DHL or Airborne Express. This service cannot deliver to Post Office or private mail boxes. Tickets sent via U.S. postal mail may be sent within the U.S., Canada or the United Kingdom. Occasionally, Live Nation Tickets receives incorrect billing or credit card account information for a ticket purchase; such incorrect billing or credit card information may delay processing and delivery. Even though Live Nation Tickets is an internet-based ticketing company, we do from time to time allow for tickets to be delivered through "will call" at the box office of the venue where the ticketed event will be presented. Will call tickets are generally available one hour prior to the starting time of the event at the venue box office. In order to receive your will call tickets, you must present the credit card used to purchase the tickets together with picture identification. Some events may not have a will call option available (in which case the customer will not be presented with "will call" as a delivery option when ordering tickets).
On some occasions, through no fault of Live Nation Tickets, you may not receive tickets for an event that have been sent via the U.S. Postal Service. If this occurs, you must inform Live Nation Tickets that you have not yet received your tickets at least 72-hours prior to the event. When notified of non-receipt, Live Nation Tickets shall instruct the venue to make available replacement tickets or seating vouchers that allow the user access to the seats originally purchased at the time of sale. These replacement tickets or seating vouchers will be available through 'will call' at the box office of the venue where the ticketed event will be presented and will generally be available one hour prior to the starting time of the event. By selecting the regular mail option during the transaction, the user agrees to be bound by this policy and specifically waives any other rights up to and including the right to dispute any charges with the credit card issuing company provided that Live Nation Tickets provides access to the original seats as described above.
Refunds and Exchanges
Before you actually purchase your ticket through Live Nation Tickets, the Live Nation Tickets software will give you the opportunity to review the seat location, event and performance date you have chosen. Once you make your final selection and purchase your ticket, Live Nation Tickets will not make exchanges or refunds unless so directed by a venue or promoter canceling an event as discussed above in Refund Policy for Cancelled or Postponed Events.
Live Nation Tickets does not issue refunds for tickets claimed to be not delivered/not received; or for tickets reported lost, stolen, damaged or destroyed.
Live Nation Tickets (when issuing an electronic ticket which may be printed at the customer's own printer) may allow the consumer to reprint such customer-printed tickets for THE CONSUMER'S USE ONLY. The unique bar code printed on all tickets will allow access by ONLY ONE ticket, the first ticket, to enter the event.
The user agrees not to sell, reproduce for sale, alter, or counterfeit the ticket for any reason, and user assumes all financial and criminal liability resulting from the same, including the copying of user's unique, bar-coded ticket.
If the amount you pay for a ticket is obviously or grossly incorrect, regardless of whether due to an error in a price posted on the Live Nation Tickets website or otherwise communicated to you, and regardless of whether it was because of a transactional malfunction of the Live Nation Tickets website, then Live Nation will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid.
Cancelled or Postponed Events
All ticketed events are to be held irrespective of weather conditions. Sometimes weather or other outside considerations make the performance impossible to complete. In such instances, the event venue or the event promoter are charged with making the final determination of cancellation and refund availability. Live Nation Tickets will issue refunds ONLY if an event is cancelled in its entirety and not rescheduled. If an event is cancelled and not rescheduled, refunds will automatically be applied to the credit card used by the customer at the time of purchase. In such instances, refunds will generally appear on your next credit card statement depending upon your credit card's billing cycle. Refunds for cancelled performances include the ticket price and the per ticket convenience charge(s) but do not include the per order handling charge and any fees collected for an express delivery option.
Opening acts or guests may sometimes tour with headlining performers. Live Nation Tickets is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be given if an opening act is changed or cancelled.
Merchandise Return Policy
All clothing merchandise is sold on a final sale basis. There are no refunds or cancellations. Clothing merchandise may be exchanged for the same item in a different size only, subject to availability. Exchange requests must be made within 30 days of purchase. The cost of returning and reshipping clothing merchandise for exchange shall be the responsibility of the consumer. All clothing returned for exchange must be unworn and in "'as new" condition.
All CD/DVD merchandise is sold on a final sale basis. There are no refunds or cancellations. Defective merchandise may be exchanged within 30 days of the date of purchase for the same item, or refunded in full upon return of the defective merchandise. Where part of a box set is found defective, the entire set must be returned for exchange or refund. Return/replacement shipping costs for defective merchandise shall be the expense of Live Nation Tickets.
Return/replacement shipping costs for merchandise shipped in error shall be at the expense of Live Nation Tickets. If you receive an item that does not match your order, please contact Live Nation Tickets within 30 days of the date of purchase to arrange for pick-up and reshipping. CD/DVD merchandise must be unopened. All clothing must be unworn and in "as new" condition.
Ticket Limits
From time to time the artist, venue or promoter may limit the number of tickets available per purchaser per event. This ticket limit is identified on the unique event page. Please adhere to published ticket limits. Orders exceeding the ticket limit may be canceled without notice. This includes duplicate orders having the same name, billing address, credit card or other unique identifiers. Live Nation Tickets shall have sole discretion regarding the cancellation of such orders.
Ticket Usage Conditions
The ticket you purchase through Live Nation Tickets is a revocable license. The ticket holder is subject to inspection upon entrance to the ticketed venue, and should such holder refuse to permit such inspection, holder's money shall be refunded. Any violation of law while attending the ticketed event may result in holder being removed from the venue without refund of any portion of the ticket price or charges. The holder of the ticket voluntarily assumes all risks of property loss and personal injury arising during its use whether prior to, during, or after the event and agrees that Live Nation, the venue, its management and affiliates of the event are not liable under any theory whatsoever. The ticket is non-transferable. Any transfer, attempted transfer, resale, counterfeit, or unauthorized copy is grounds for seizure from and/or cancellation without refund. Tickets obtained from an unauthorized source may be stolen, copied illegally, counterfeit or lost and, if so, may be seized and cancelled without compensation. There are no refunds or exchanges for such unauthorized tickets. Event dates, times and locations are subject to change. Live Nation reserves the right to change this information without notification.
Third Party Resellers
The resale, or attempted resale, of a ticket for a price in excess of the original purchase price is not permitted. Live Nation Tickets reserves the right to cancel, without notice or compensation, any order or portion of any order when Live Nation Tickets determines, in its sole discretion, that an attempt has been made to resell tickets in violation of this policy. In addition, Live Nation Tickets reserves the right to restrict or deny ticket purchasing privileges to anyone that Live Nation Tickets determines to be, or has been, in violation of this policy. Because Live Nation Tickets does not guarantee the authenticity of tickets purchased from any third party reseller (such as brokers or individuals), Live Nation Tickets recommends that you purchase tickets directly through Live Nation Tickets or from the venue's box office to ensure ticket authenticity.
Terms of Use
By using the Live Nation Tickets website, you signify your agreement to our website policies as well as to following terms and the Live Nation website Terms of Use located at www.livenation.com/company/getTerms. Live Nation Tickets has the right to change or modify in any way such policies and the following terms at its sole discretion.
• Live Nation Tickets and its web site(s) are wholly owned by Live Nation.
• The software used to power this website and any files or images incorporated herein are the property of Live Nation and may not be recorded, redistributed, sold, decompiled, or reverse engineered.
• No content from any of Live Nation's website(s) may be copied, transmitted, or reproduced in any manner without written consent from Live Nation.
• Any transmission, copy, reproduction, or alteration of the material or content on Live Nation's website(s) is a violation of our copyright and other proprietary rights, and is strictly prohibited.
• The purchaser agrees that any reproduction of a purchased ticket will be used solely for the ticket purchaser. No reproduction or alteration of the purchased ticket will be sold to a third party. Purchaser is bound by the laws of the State of California and Live Nation reserves the right to pursue, within the bounds of the law, all penalties allowable for anyone counterfeiting, reproducing for sale, or altering tickets for un-paid entry into an event.
• All materials and content on the Live Nation Tickets website(s) are provided "as is" and there are no warranties, expressed or implied.
• Live Nation does not guarantee in any way that service will be uninterrupted or free of error. Live Nation will strive to ensure that content is error free, but acknowledges that mistakes may be made and does not assume any liability for errors on its websites.
• The user of this website agrees that any costs related to any damage to user's equipment from any virus or other harmful component is to be borne by the user and that Live Nation will be held blameless and shall have no financial responsibility therefore.
• These Terms and this website shall be governed by and in accordance with the laws of the State of California.
Proprietary Rights
This website, including all website software, databases, proprietary information and other materials provided on or through the website, including any data, text, designs, graphics, images, photographs, illustrations, audio and video clips, logos, icons and links are owned and operated by Live Nation and are protected by U.S. and international copyright, trademark and other laws. Live Nation Tickets® and its logos and names are registered trademarks of Live Nation Worldwide, Inc. All other marks, logos, or names appearing on the website are trademarks of their respective owners.
PRIVACY POLICY
Live Nation believes that your right to privacy is very important. Please read the full Live Nation Tickets privacy policy available at www.LiveNation.com/company/getPrivacy. In addition, please read the policies set forth below, which apply to transactions made and data gathered on the Live Nation Tickets web site (the "Site"), and does not apply to any other transactions, information, web site or Internet, telephone or offline point of contact between Live Nation Tickets and you or other consumers. Together, these policies constitute the Live Nation Tickets Privacy Policy ("Privacy Policy"), which may be updated periodically. By visiting the Site and/or providing us with information, you accept the practices described in this Privacy Policy. You agree that by using the Site you are expressly and affirmatively consenting to our use and disclosure of the information that you provide, and consenting to receive emails, as described below in this Privacy Policy. Live Nation Tickets will not be responsible or otherwise liable for any use or disclosure of your contact information or financial information by a third party to whom Live Nation Tickets is allowed to disclose such information under the Privacy Policy.
Information You Give to Live Nation Tickets
Live Nation Ticket's forms require you to give us contact information (name and email address), unique identifiers (Live Nation Tickets member log-in), and demographic information (address). Our purchase forms require you to provide us with certain financial information (credit card numbers). Live Nation Tickets also may collect the IP addresses that are not unique to your computer. We may share anonymous, aggregated (grouped) demographic information with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. Any time that we are allowed under this Privacy Policy to share your contact information or financial information, we may also share your demographic information.
Live Nation Tickets cannot prohibit minors from visiting this site, and must rely on parents, guardians and those responsible for supervising children under 13 to decide which materials are appropriate for such children to view and/or purchase. However, please note that nowhere on the Site do we knowingly collect contact information or financial information from children under the age of 13. Pursuant to 47 U.S.C. Section 230(d) as amended, Live Nation Tickets hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available at the Get Net Wise (www.getnetwise.org) and On Guard Online (www.onguardonline.gov) websites, two online resources for families aimed to deliver information and tools helpful to guiding children to a safe internet experience.
How Live Nation Tickets Uses Financial Information
Any financial information you give to Live Nation Tickets will be used only in the processing and delivery of tickets to you. Your information will be used to verify the transaction and receive the money directly from your credit card company. Non-financial information may be used by the shipping company, if one is selected, to deliver the tickets to you. Some financial information may be used by Live Nation Tickets to identify you as the customer at the venue (e.g., the last four digits of your credit card number may be used to confirm that you are the person who purchased the ticket). We may provide your financial information to event providers, primarily for facilitating "will call" ticket pick up, dispute resolution and customer service at the event venue on the date of the event, and may provide your financial information to those merchants who are providing you with the goods, services or reservations you purchase or order through the Site. We may disclose specific financial information when we determine that such disclosure is necessary to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of Live Nation, other visitors to the Site or users of services or products provided by Live Nation. Also, your financial information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of Live Nation Tickets. Live Nation Tickets will not be responsible or otherwise liable for any use or disclosure of your financial information by a third party to whom Live Nation Tickets is allowed to disclose your financial information under the Privacy Policy.
Requesting Live Nation Tickets Not To Release Your Information
If you do not want Live Nation Tickets to release any of your information to third parties, you may request for us to not release your information by sending us a written request by regular mail or e-mail. In the written request, you must provide information identifying yourself such as your name, address, phone number, e-mail address and/or membership password. The e-mail address must match the e-mail address on your Live Nation Tickets account to ensure security. The written request must also state the following: "I do not wish Live Nation Tickets to release any of my personal information to third parties." Please send any such requests via email to ticketsupport@livenation.com or via U.S. mail to Live Nation Tickets, PO Box 880, Crozet, VA 22932.
Security
At Live Nation Tickets, e-commerce is a way of life. We have utilized all of the latest, state-of-the-art technological advances to ensure that your transaction is secure. Our secure socket layer software (SSL) is one of the best software solutions available today for secure electronic commerce transactions. It encrypts all of your information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. If you have any questions about our security, please contact Live Nation Tickets Customer Support at ticketsupport@livenation.com.
© 2008 Live Nation Worldwide, Inc.